Mandatory Training for Health and Social Care

Mandatory training for Health and Social Care is often a query we get asked by visitors to our website and on forums, we are involved in. People seem unsure what mandatory training CQC expect of Care Providers.

SubjectLearning Outcomes as a minimumHow this links to CQC KLOES and Fundamental standardsFrequency for refreshers:
Moving and Handling PeopleThis will be dependent on the worker’s role and responsibilities and appropriate training should be provided to enable the worker to:
* be able to move and position an individual safely.
* use equipment that may be required.
* understand current legislation, national guidelines, policies, procedures and protocols in relation to moving and positioning individuals.
* understand anatomy and physiology in relation to moving and positioning individuals.
* be able to minimise risk before moving and positioning individuals.
* know when to seek advice and/or assistance from others when
CQC KLOEs
Safe: S2, S3
Effective: E1, E2


CQC fundamental standards
Safety
It is highly recommended that learning is refreshed and knowledge and competence assessed at least annually and when a new risk is introduced.
Basic life
support and
frst aid


Our free training course coming soon
Basic life support:
* Understand and know how to follow
procedures for responding to accidents and
sudden illness.
* Be able to provide basic life support.
First aid:
* The awarding organisation will set the
minimum learning outcome.
CQC KLOEs
Safe: S2, S3, S6
Effective: E1, E2, E7

CQC fundamental
standards
Safety
Providers must provide adequate personnel to respond if someone is taken ill or injured
at work. It’s the employer’s responsibility to determine how many people need training and to
what level. Basic life support recommended
refresher frequency:
* Provide learning and development opportunities when identifed or required and
at least annually.
* The Resuscitation Council (UK): ‘Frequent “low-dose” training may improve CPR skills
compared with conventional training strategies’ noting ‘is widely accepted that skills decay within three to six months after initial training’. First aid required refresher frequency:
* At least every 3 years to be
Communication

We have a number of free courses that can support this including: Writing Skills for Care Workers
Talking about bodily functions and feelings
Understand why communication is
important in the work setting.
* Be able to meet the communication and
language needs, wishes and preferences of
individuals.
* Be able to reduce barriers to
communication.
* Be able to apply principles and practices
relating to confdentiality at work.
CQC KLOEs
Safe: S2, S6
Effective: E2, E5
Caring: C1, C2, C3
Responsive: R1, R2, R3

CQC fundamental
standards
Person-centred care
Dignity and respect
You must monitor performance which will help determine the frequency of training:
* Assess knowledge and competence at least annually.
* Provide learning and development opportunities when identifed or required and
at least every 3 years.
Dignity and Privacy
Our course here
* Understand the principles that underpin
dignity in care.
* Maintain the dignity, respect and privacy of
the individual.
CQC KLOEs
Safe: S1
Caring: C3
Responsive: R3
Well-Led: W1

CQC fundamental
standards
Dignity and respect
* You must monitor performance which will determine frequency.
* Assess knowledge and competence at least annually.
* Provide learning and development opportunities
when identifed or required and at least every 3 years.
Equality and
diversity
Understand the importance of equality and inclusion.
* Be able to work in an inclusive way.
* Know how to access information, advice and support about diversity, equality and inclusion.
CQC KLOEs
Safe: S1
Effective: E1, E3, E5
Caring: C1, C3
Responsive: R1
Well-led: W1

CQC fundamental
standards
Dignity and respect
Safeguarding from abuse
* You must monitor performance which will determine frequency.
* Assess knowledge and competence at least annually.
* Provide learning and development opportunities when identifed or required and at least every 3 years.
Food Hygiene
Our free Food Hygiene Course is here
Understand the importance of food safety measures when providing food and drink for individuals.
* Be able to maintain hygiene when handling food and drink.
* Be able to meet safety requirements when preparing and serving food and drink for individuals.
* Be able to meet safety requirements when clearing away food and drink.
* Be able to store food and drink safely.
* Know how to access additional advice or support about food safety.
CQC KLOEs
Safe: S5, S6
Effective: E1, E2, E3

CQC fundamental
standards
Premises and equipment
Safety
* You must monitor performance which will determine frequency.
* Assess knowledge and competence at least annually.
* Provide learning and development opportunities when identifed or required and at least every 3 years.

It is important to develop your own induction training tailored to the needs of your service users and business. A good starting point for your Mandatory Training is to use is the Care Certificate

We have a number of courses that are completely FREE which will also help you develop your learning plan for your staff.

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