Mandatory training for Health and Social Care is often a query we get asked by visitors to our website and on forums, we are involved in. People seem unsure what mandatory training CQC expect of Care Providers.
| Subject | Learning Outcomes as a minimum | How this links to CQC KLOES and Fundamental standards | Frequency for refreshers: |
| Moving and Handling People | This will be dependent on the worker’s role and responsibilities and appropriate training should be provided to enable the worker to: * be able to move and position an individual safely. * use equipment that may be required. * understand current legislation, national guidelines, policies, procedures and protocols in relation to moving and positioning individuals. * understand anatomy and physiology in relation to moving and positioning individuals. * be able to minimise risk before moving and positioning individuals. * know when to seek advice and/or assistance from others when | CQC KLOEs Safe: S2, S3 Effective: E1, E2 CQC fundamental standards Safety | It is highly recommended that learning is refreshed and knowledge and competence assessed at least annually and when a new risk is introduced. |
| Basic life support and frst aid Our free training course coming soon | Basic life support: * Understand and know how to follow procedures for responding to accidents and sudden illness. * Be able to provide basic life support. First aid: * The awarding organisation will set the minimum learning outcome. | CQC KLOEs Safe: S2, S3, S6 Effective: E1, E2, E7 CQC fundamental standards Safety | Providers must provide adequate personnel to respond if someone is taken ill or injured at work. It’s the employer’s responsibility to determine how many people need training and to what level. Basic life support recommended refresher frequency: * Provide learning and development opportunities when identifed or required and at least annually. * The Resuscitation Council (UK): ‘Frequent “low-dose” training may improve CPR skills compared with conventional training strategies’ noting ‘is widely accepted that skills decay within three to six months after initial training’. First aid required refresher frequency: * At least every 3 years to be |
| Communication We have a number of free courses that can support this including: Writing Skills for Care Workers Talking about bodily functions and feelings | Understand why communication is important in the work setting. * Be able to meet the communication and language needs, wishes and preferences of individuals. * Be able to reduce barriers to communication. * Be able to apply principles and practices relating to confdentiality at work. | CQC KLOEs Safe: S2, S6 Effective: E2, E5 Caring: C1, C2, C3 Responsive: R1, R2, R3 CQC fundamental standards Person-centred care Dignity and respect | You must monitor performance which will help determine the frequency of training: * Assess knowledge and competence at least annually. * Provide learning and development opportunities when identifed or required and at least every 3 years. |
| Dignity and Privacy Our course here | * Understand the principles that underpin dignity in care. * Maintain the dignity, respect and privacy of the individual. | CQC KLOEs Safe: S1 Caring: C3 Responsive: R3 Well-Led: W1 CQC fundamental standards Dignity and respect | * You must monitor performance which will determine frequency. * Assess knowledge and competence at least annually. * Provide learning and development opportunities when identifed or required and at least every 3 years. |
| Equality and diversity | Understand the importance of equality and inclusion. * Be able to work in an inclusive way. * Know how to access information, advice and support about diversity, equality and inclusion. | CQC KLOEs Safe: S1 Effective: E1, E3, E5 Caring: C1, C3 Responsive: R1 Well-led: W1 CQC fundamental standards Dignity and respect Safeguarding from abuse | * You must monitor performance which will determine frequency. * Assess knowledge and competence at least annually. * Provide learning and development opportunities when identifed or required and at least every 3 years. |
| Food Hygiene Our free Food Hygiene Course is here | Understand the importance of food safety measures when providing food and drink for individuals. * Be able to maintain hygiene when handling food and drink. * Be able to meet safety requirements when preparing and serving food and drink for individuals. * Be able to meet safety requirements when clearing away food and drink. * Be able to store food and drink safely. * Know how to access additional advice or support about food safety. | CQC KLOEs Safe: S5, S6 Effective: E1, E2, E3 CQC fundamental standards Premises and equipment Safety | * You must monitor performance which will determine frequency. * Assess knowledge and competence at least annually. * Provide learning and development opportunities when identifed or required and at least every 3 years. |
It is important to develop your own induction training tailored to the needs of your service users and business. A good starting point for your Mandatory Training is to use is the Care Certificate
We have a number of courses that are completely FREE which will also help you develop your learning plan for your staff.