PIR Examples – Provider Information Return Example. Are you stuck completing your PIR for CQC? We have pulled together some resources to help you. CQC has produced a number of guides to also help you. An example can be found here. There are also more resources here.
If you are a Registered Manager of a service, CQC will send you the request to complete the PIR directly. You have four weeks to complete it. While the prospect of KLOE and the PIR can seem daunting when faced with them for the first time, the aim is to ensure that the people you are being given safe, compassionate, effective and high-quality care; something all adult care providers wish to achieve.
How to complete the PIR:
The initial section of the PIR asks for your service details. If you are completing the form electronically it is pre-populated.
Success and barriers to good care
Describe what is going well and the impact this is having on people using your service (500-word limit)
Consider these KLOEs in your response:
* KLOE W1 – Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people?
* KLOE W4 – How does the service continuously learn, improve, innovate and ensure sustainability?
You may wish to describe feedback from people who use the service and show how monitoring can demonstrate the impact of improvements. Focus on delivery – what is important here is that you describe the impact your service is having on people’s lives. CQC would also like you to include specific anonymised examples of how you re meeting this question and any innovative practice you use. You could consider specific successes with individual clients or service changes that positively affect the whole group of clients.
Think about recent changes – a return to face-to-face visits for example and the impact that has had. Have you managed to put any other changes into effect regarding visits that would be useful to mention here? Is there an improvement that has come about as a result of the change you have made
to the service? Describe what this is and how you came to implement it.
Barriers to good care
Describe the barriers you are facing that make it difficult to provide good quality care to the people using your service. (500 words)
Barriers can include things beyond your direct control – Issues with geography, building design, aspects related to Covid-19 etc. The KLOEs around this are:
* KLOE W1 – Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people?
* KLOE W4 – How does the service continuously learn, improve, innovate and ensure sustainability?
Note how the focus is on strategies to overcome barriers. You should give CQC a clear understanding of the issues that you face and information on how you have addressed, or plan to address them. The key here is explaining how you have overcome barriers, not simply stating that you cannot progress because of barriers. You may have had to overcome barriers connected to Covid to ensure a better service for people – what were these barriers and how did you do this? What effect are these barriers having on outcomes for people using your service? If you can’t resolve them now, what are your plans?
The PIR is a Provider Information Return as required by the Care Quality Commission (CQC). CQC require you to send them the information about your service every year, including any changes you have made and how you make sure that your service is safe, effective, caring, responsive and well-led.
Completing the PIR for CQC each year can be a time-consuming process. You will need to gather information from your practice to evidence how you meet the requirements of the KLOES (Key Lines of Enquiry). It is advisable to have a file that you add to throughout the year to evidence which you can refer to. We provide a resource with examples to complete your PIR.
Some people will tell you two weeks, however, it is dependant on a number of factors. Not least because CQC are changing the way they inspect services.
We hope you have found our PIR example useful. We have lots of other resources to help you available here including policies and procedures for Care.