Care Certificate Standard 4 – Equality and Diversity – Completed Workbook

Care Certificate Standard 4 Answers

Care Certificate Standard 4 answers completed workbook – We want to see you succeed with the Care Certificate. Our completed care certificate workbooks are a free Resource to help you complete your learning. These are not created for you to copy verbatim, but to give you guidance when completing your care certificate.

Free Care Certificate standard 4 workbook answers

These are a guide to help you complete your Elearning. 

You can download the free completed workbook by completing the form below and subscribing to our newsletter. Once you have downloaded it, please use it as a template to help you complete your workbook in your own words.

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The Care Certificate was developed by Skills for Care to help induct new staff working in health and social care. You can find out more about why it was developed and more directly from Skills for Care. You can download the blank workbook for the Care Certificate Standard 4 directly from Skills for Care Here

Once you have completed Workbook for this standard, please check for our other workbooks and study guides here. We hope you enjoy your Care Certificate Standard 4 completed workbook – Good Luck!


Table of Contents

Standard 4 of the Care Certificate covers training around equality, diversity, inclusion and discrimination. This workbook looks at best practices to ensure inclusion and equality in your practice it covers why this is important, sources of further information and everything that is covered in the legislation. There are 3 learning outcomes, each consisting of 3 assessment criteria.
Here are example answers to the Care Certificate, we do not advise you to simply copy and paste, but instead use these model answers as a guide to completing your workbook.


4.1 Understand the importance of equality and inclusion Explain what is meant by:


Complete the table below and explain the key terminology in your own words:


A concept that encompasses acceptance and respect. Diversity means understanding that every individual is unique and recognising their differences.
Equality is ensuring that all individuals are treated fairly and equally with no favour specific to their needs, including race, gender and diversity. Some people may need adaptions to be made for this to be possible, such as wheelchairs, sight aids etc
Inclusion is described as the practice of ensuring every individual feels that they belong whilst being engaged and connected. It is all about valuing each individual and giving equal access and opportunity to everyone by removing discrimination and barriers. Even though we are all different we all should be included or be given the opportunity to be included in society. 
Discrimination is the idea of treating individuals or groups differently because of their roles, gender, disability, sexuality or religion.

4.1b Discrimination may happen deliberately or by mistake within a social care or health setting. For each of the following examples below, describe the discrimination that is happening including whether it is deliberate or inadvertent (by mistake)


If someone is deliberately treated differently because of their gender then this is known as direct discrimination. If someone is given food during Ramadan then this could be unintentional discrimination.


Example 1: A community group organises activities in a village hall that does not have access that is suitable for individuals who are wheelchair users.


The Equality Act of 2010 states that it is unlawful to treat people unfairly because of the things that make them different. In this example, the wheelchair users who wanted to attend the venue were unable to participate in the event as a result of the lack of access. I believe this was done inadvertently and access was overlooked during the organisation of this event.


Example 2: In a hospital, a volunteer gives smaller portions of food to women than men because they believe that men have bigger appetites.


The Equality Act of 2010 states that it is unlawful to treat people unfairly because of the things that make them different. In this example, the member of staff treated individuals differently because of their sex. In my opinion, this is deliberate discrimination as it is dictated by the volunteer’s own views or opinions.

Example 3:   A care home has a policy that limits kitchen hours between  8am and 5pm. A new resident observes Ramadam , meaning they can only eat before sunrise and after sunset. As a result of the kitchen policy they  are not able to eat proper meals for the month of Ramadam.

The Human Rights Act of 1998 states that it is important to maintain freedom of thought, belief and religion. In this example, this individual is not being given an appropriate choice to practice their own religion in their way. I believe this in deliberate discrimination as it has been set out in the policies and procedures. No matter what morals or beliefs an individual holds, they have the right to practise the religion of their choice. Within the care industry, personal choice is an important and ingrains respect.

Example 4:  A home care worker stays longer hours  at the home on an individual they support than they should because they are fond of the individual which means that the next person has less time for their care and support. 

The Care Act of 2014 states that local authorities have a number of key responsibilities either directly through themselves or through another party. In this example, the care worker risks not being at a certain location should an incident occur and the local authority is not meeting the needs of the next individuals care and support. I would class this as inadvertent discrimination as the local authority may not be aware of what is happened. Also, the carer may believe that she has the best interests of the first client at heart by staying longer. 

Activity 4.1c There are a number of ways that can reduce the likelihood of discrimination happening in a workplace. Explain how practices that support equality and diversity, such as working in a person centered way, can help to reduce discrimination in the workplace.

Working in a person-centred way can help to reduce the likelihood of discrimination because….

It helps you to treat every service user as a unique individual rather than treating them all the same. It encourages and allows you respect diversity by prioritising a person centred care style which reduces discrimination. This way of working allows you to proceed with your tasks in a non-judgemental way and stops your personal beliefs from affecting the care you offer. Ensuring all staff members work in the agreed way helps to create a non-discriminatory environment that allows each worker to challenge or confront discriminatory practices

It is important that all care packages are person centered to the individual and not a generic care package. This helps us to  ensure that the service user is care for in a person centred approach rather than a generic way..

Do you want to achieve the Care Certificate quicker? The Care Certificate is essential for people working in a health and social care setting. We provide learning to help you complete your training. The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It’s made up of the 15 minimum standards that should be covered if you are ‘new to care’ and should form part of a robust induction programme.


Now you have completed Workbook 4, it’s time to get started on Standard 5 here

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